Beyond the ordinary Okonomiyaki!
"Bonkura-ya PLUS, Nakaza Kuidaore Building Store

FAQ

Q

What are your business hours and last order time?

A

The business hours of Okonomiyaki & Teppanyaki Bonkura-ya PLUS Nakaza Kuidaore Building are 11:00–23:30 from Monday to Saturday and 11:00–22:30 on Sundays and public holidays. Last order is 30 minutes before closing, so please place your order by 23:00 (Mon–Sat) or 22:00 (Sun & Holidays).

Q

Do you have regular closing days?

A

Our regular closing days follow the facility's schedule. We may occasionally close on irregular days, so we recommend checking the latest information on our official website or other media before visiting.

Q

Where can I check temporary closures or changes in business hours?

A

You can check temporary closures and changes in business hours on our official website, gourmet websites, and reservation platforms. If you would like to confirm the operating status on the day of your visit, we recommend calling us directly.

Q

How do I get there from the nearest station?

A

The nearest station is Namba Station (subway). We are located inside the Nakaza Kuidaore Building in the Osaka Namba and Dotonbori area, making us a convenient stop during sightseeing or dining.

Q

Is parking available?

A

We do not have a dedicated parking lot. If you are coming by car, please use nearby coin-operated parking facilities.

Q

Is there a bicycle parking area?

A

Yes, bicycle parking is available. Please feel free to ask our staff about the location and availability on the day of your visit.

Q

What is the average budget?

A

The average budget is approximately ¥2,000–¥3,000 per person. Enjoy okonomiyaki, teppanyaki, and a variety of side dishes while dining in Osaka's Dotonbori area.

Q

Are there any service charges or cover charges?

A

No, we do not charge service fees or cover charges. You can enjoy the flavors of Bonkura-ya PLUS by paying only for your food and drinks.

Q

What payment methods are accepted? (Credit cards, e-money, QR payments, etc.)

A

We accept cash, credit cards, PayPay, and other payment methods. Available payment options may change, so please check with the restaurant for the latest information.

Q

Do you issue invoice-compliant receipts?

A

Yes, we are an invoice-compliant business. If you need an invoice-compliant receipt, please inform our staff when making payment.

Q

Can I get a receipt?

A

Yes, receipts can be issued. If you have any requests regarding the recipient name or description, please let us know when paying.

Q

Do you offer coupons?

A

The availability and details of coupons vary depending on the season. Please check our official website, gourmet websites, or reservation platforms for the latest coupon information.

Q

How can I make a reservation?

A

Reservations can be made online or by phone. If you already know your preferred date, time, and number of guests, we recommend making a reservation in advance.

Q

How many days in advance should I make a reservation?

A

Same-day reservations are possible if seats are available. However, weekends, tourist seasons, and group bookings can be busy, so we recommend booking as early as possible.

Q

Can I make a reservation on the same day?

A

Yes, same-day reservations are available. Please check availability online or by phone.

Q

Can I dine without a reservation?

A

Yes, walk-in customers are welcome. However, you may have to wait during busy periods, so we recommend making a reservation in advance for a smoother experience.

Q

How can I change my reservation?

A

If you wish to change your reservation, please contact us by phone. We will check seat availability and assist you with changes to the date, time, number of guests, or course menu.

Q

Can I change the number of people in my reservation?

A

Yes, changes to the number of guests are possible. Please contact us by phone as soon as possible if you need to make changes.

Q

How many days in advance can I cancel my reservation?

A

Please contact us by the day before your reservation if you wish to cancel. Cancellation requests should be made by phone.

Q

Is there a cancellation fee?

A

Cancellation fees may vary depending on your reservation details and whether a course meal has been reserved. Please contact us by phone by the day before your reservation to discuss cancellations or changes.

Q

What happens if I do not show up without notice?

A

A no-show affects other customers as well, so please be sure to contact us in advance if you cannot come. Depending on your reservation details, a cancellation fee may apply.

Q

What should I do if I will be late?

A

If you will be late for your reservation, please call us as soon as you know. Depending on how busy we are, your seating arrangement or dining time may be adjusted.

Q

Is there a time limit for dining?

A

Normally, you can enjoy your meal at a relaxed pace. However, during busy periods, we may limit table use to two hours. Thank you for your understanding.

Q

What types of seating are available? (Tables, sofas, private rooms, counters, raised seating, sunken kotatsu, etc.)

A

We offer table seating and box seating. Enjoy teppanyaki dishes at each table in a calm atmosphere that combines traditional Japanese charm with a playful touch.

Q

Can I request a specific seat?

A

Seat requests may be accommodated depending on reservation status and crowd levels. Please consult us when making your reservation or before your visit.

Q

Are there smoking seats?

A

There are no smoking seats in the building. The restaurant provides a comfortable environment where guests can enjoy their meals.

Q

Is Wi-Fi available?

A

Guest Wi-Fi is not available in the restaurant. Thank you for your understanding.

Q

Are charging outlets available?

A

Yes, charging outlets are available. Please ask our staff if you would like to use them.

Q

Can you store my luggage?

A

Yes, we can store your luggage. If you have large bags or suitcases, please feel free to ask our staff for assistance.

Q

What is the atmosphere of the restaurant like?

A

The restaurant has a calm atmosphere where guests can enjoy a blend of traditional Japanese aesthetics and playful design. It is recommended for those who want to enjoy okonomiyaki and teppanyaki at a relaxed pace in Osaka's Dotonbori area.

Q

What occasions is the restaurant recommended for?

A

We recommend our restaurant for family meals, dining with friends, lunch or dinner during sightseeing, group gatherings, and meals with international guests. We can accommodate both small and large groups.

Q

What is your most popular specialty dish?

A

Our most popular dish is okonomiyaki made with Japanese Wagyu beef. It is a unique dish that offers more than just ordinary okonomiyaki and represents the Bonkura-ya PLUS experience.

Q

Do you have any recommended à la carte dishes?

A

We recommend our Wagyu sirloin steak, prepared on a teppan grill. Please enjoy its juicy flavor and rich Wagyu taste together with our okonomiyaki.

Q

What course menu do you recommend?

A

We recommend our combo course, which allows you to enjoy Osaka specialties such as okonomiyaki and yakisoba in one meal. It is perfect for tourists and anyone who wants to try a variety of flavors.

Q

Do you have a lunch menu?

A

We do not have a special lunch menu. During business hours, you can enjoy okonomiyaki, teppanyaki, and other dishes from our regular menu.

Q

Do you offer seasonal menu items?

A

Yes, we occasionally offer seasonal menu items. Since the contents vary by season, please check our latest information or in-store menu.

Q

Is there an all-you-can-drink option?

A

Yes, all-you-can-drink plans are available only with course meals. Please confirm the details and conditions when making your reservation.

Q

Do you offer all-you-can-eat menus?

A

No, we do not offer all-you-can-eat menus. Please enjoy our okonomiyaki, teppanyaki, and other dishes as individual items or as part of a course.

Q

Do you offer half-size portions?

A

No, half-size portions are not available. However, we offer dishes that are ideal for sharing, so please order according to your group size and preferences.

Q

Can I order a large portion?

A

Yes, large portions are available for certain menu items. Please ask our staff when placing your order.

Q

Can I order takeout?

A

Yes, takeout is available. You can enjoy the flavors of Bonkura-ya PLUS okonomiyaki and teppanyaki at home or in your hotel.

Q

Do you offer delivery service?

A

No, delivery service is not available. If you would like takeout, please contact us by phone or visit the restaurant directly.

Q

Can I bring my own food or drinks?

A

Outside food and drinks are generally not permitted. However, exceptions may be considered for special circumstances such as allergies. Please contact the restaurant in advance.

Q

Can I bring my own cake?

A

Yes, bringing your own cake is allowed. If you plan to celebrate a special occasion, please consult us in advance.

Q

Is there a fee for bringing a cake?

A

No, there is no fee for bringing a cake. We appreciate advance notice to help us prepare.

Q

Can you provide information about allergens?

A

We can provide information about allergens and ingredients to the best of our knowledge. If you have any concerns regarding specific ingredients, please inform our staff when making a reservation or before placing your order.

Q

Can you accommodate food allergies?

A

We will do our best to accommodate food allergies within our capabilities. Whether accommodations are possible depends on the nature of the allergy, so please consult the restaurant in advance.

Q

Can you remove ingredients that I dislike?

A

Yes, we can omit certain ingredients upon request. Please inform our staff when placing your order.

Q

Do you offer vegetarian or vegan options?

A

Yes, we can discuss vegetarian and vegan options. Available accommodations vary depending on the request, so we recommend contacting us in advance.

Q

Can you accommodate religious dietary restrictions?

A

Yes, we will do our best to accommodate religious dietary restrictions whenever possible. Please let us know the details before your visit so we can assist you more smoothly.

Q

Where do your ingredients come from?

A

The origin of our ingredients may vary depending on purchasing conditions. If you would like detailed information about ingredient origins, please ask our staff during your visit.

Q

Can I confirm the ingredients and seasonings used in dishes?

A

Yes, you may inquire about the ingredients and seasonings used in our dishes. If you have allergies or foods you cannot eat, please speak with our staff before ordering.

Q

Can I visit with children?

A

Yes, children are welcome. Please enjoy Osaka’s famous okonomiyaki and teppanyaki with your family.

Q

Do you have a children's menu?

A

We do not have a dedicated children's menu. Please consult our staff about dishes from the regular menu that may be suitable for children.

Q

Do you provide high chairs for children?

A

No, we do not have children's chairs available. Strollers are welcome, so please ask our staff if you need assistance.

Q

Can I bring baby food?

A

Yes, baby food may be brought into the restaurant. Families with small children are welcome to dine with us comfortably.

Q

Is there a diaper-changing area?

A

Yes, a diaper-changing area is available in the restroom. Please ask our staff if you need assistance.

Q

Can I enter with a stroller?

A

Yes, strollers are welcome. Seating arrangements may vary depending on availability, so please let us know when making your reservation.

Q

Is the restaurant wheelchair accessible?

A

Yes, wheelchair users are welcome. If you contact us before your visit, we can help ensure a smoother seating arrangement.

Q

Can I bring my pet into the restaurant?

A

We are sorry, but pets are not allowed inside the restaurant. If you plan to visit with an assistance dog, please contact the restaurant in advance.

Q

Can large groups be accommodated?

A

Yes, we welcome large groups. We can accommodate sightseeing groups, company gatherings, and meals with friends or family.

Q

Is private booking available?

A

Yes, private bookings are available. Please contact us regarding your preferred date, group size, and budget.

Q

How many people are required for a private booking?

A

Private bookings are available for groups of 80 or more guests. Please feel free to contact us regarding seating layouts and arrangements.

Q

Is there a minimum charge for private bookings?

A

Private bookings are available starting from ¥3,500 per person. We can discuss details according to your preferences and budget.

Q

Do you offer birthday or anniversary plates?

A

No, we do not provide birthday or anniversary plates. However, you may bring your own cake, so please contact us in advance if you plan to celebrate.

Q

How many days in advance do I need to reserve a celebration plate?

A

We do not offer anniversary plates, so reservations for such plates are not available.

Q

Can I customize the message on a celebration plate?

A

Since we do not provide anniversary plates, custom messages are not available. If you would like to bring a cake or similar item, please contact us in advance.

Q

Can you prepare a cake for special occasions?

A

We do not provide cakes. However, guests are welcome to bring their own cake. Please let us know in advance if you plan to do so.

Q

Can I consult you about a surprise celebration?

A

While we do not offer special surprise services, you may consult us in advance regarding bringing cakes, gifts, or similar items. We will assist as much as possible.

Q

Can you hold flowers or gifts before the event?

A

Depending on the circumstances, we may be able to hold flowers or gifts for you. Please contact the restaurant before your visit.

Q

Do you have staff who can speak foreign languages?

A

There may be staff members who can assist in foreign languages, but this service is not always available. Since we often welcome international guests, please feel free to ask our staff if you need assistance.

Q

Do you have foreign-language menus?

A

Yes, we provide foreign-language menus. International guests can enjoy Osaka-style okonomiyaki and teppanyaki with ease.

Q

Can I make reservations or inquiries in English?

A

Reservations and inquiries in English are possible only when English-speaking staff are available. Depending on staffing conditions, assistance may be provided in Japanese.

Q

Can I use an overseas-issued credit card?

A

Yes, overseas-issued credit cards can be used if they are supported by the payment brand. Acceptance may vary depending on the card type and payment status, so please confirm at the restaurant.

Q

Can I take photos inside the restaurant?

A

Yes, you may take photos of the restaurant and food, provided that you are considerate of other guests. Depending on the nature of the photography, please consult our staff in advance.

Q

Can I record videos inside the restaurant?

A

If you wish to record videos, please inform our staff beforehand. We kindly ask that you avoid capturing other guests in your recordings.

Q

Can I post photos or videos taken at the restaurant on social media or YouTube?

A

Yes, posting on social media or YouTube is allowed with staff approval. Please be considerate of the privacy of other guests and staff members.

Q

Can I conduct commercial photography inside the restaurant?

A

If you wish to conduct commercial photography, please contact the restaurant in advance. We will review the details, date, time, and number of participants before providing guidance.

Q

Is there a dress code?

A

No, there is no dress code. Feel free to stop by while sightseeing or shopping.

Q

Can you store umbrellas?

A

Umbrella storage may be available depending on the situation on the day. Please ask our staff when you arrive.

Q

What should I do if I leave something behind?

A

If you lose or forget an item, please contact the restaurant by phone. Providing the date and time of your visit, seating location, and a description of the item will help us locate it more quickly.

Q

How can I contact the restaurant?

A

Please contact us by phone. Feel free to reach out to Okonomiyaki & Teppanyaki Bonkura-ya PLUS Nakaza Kuidaore Building.

Q

When is the restaurant usually busiest?

A

Lunchtime, dinnertime, weekends, and tourist seasons tend to be the busiest periods. We recommend making a reservation in advance for a smoother experience.

Q

Is there usually a waiting time?

A

Yes, waiting times may occur during busy periods. Weekends and meal times are particularly crowded, so reservations or an early visit are recommended.

Reservations